How to Get Proof of Payment on Capitec App 

How to Get Proof of Payment on Capitec App 

Capitec Bank is a South African retail bank that offers a variety of banking services, including online banking. The Capitec app is a mobile banking app that allows customers to access their accounts, make payments, and transfer money on the go.

How to Get Proof of Payment on Capitec App 

One of the features of the Capitec app is the ability to get proof of payment. This is a document that shows that you have made a payment to a particular recipient. Proof of payment can be used to verify a payment, for example, when you are applying for a loan or a credit card.

Steps to Get Proof of Payment on Capitec App 

To get proof of payment on the Capitec app, follow these steps:

  1. Open the Capitec app and sign in to your account.
  2. Tap the “Transactions” tab.
  3. Select the payment that you want to get proof of.
  4. Tap the “More” button (three dots) in the top right corner.
  5. Select “Send Payment Notification”.
  6. Enter your email address and tap “Send”.

Features of the Proof of Payment from Capitec

The Capitec app will send a proof of payment to your email address. The proof of payment will include the following information:

  1. The date and time of the payment 
  2. The amount of the payment 
  3. The recipient of the payment 
  4. Your Capitec account number

Steps to Download Proof of Payment from Capitec App

You can also download the proof of payment from the Capitec app. To do this, follow these steps:

  1. Open the Capitec app and sign in to your account.
  2. Tap the “Transactions” tab.
  3. Select the payment that you want to download proof of.
  4. Tap the “More” button (three dots) in the top right corner.
  5. Select “Download Payment Notification”.

The proof of payment will be downloaded to your device as a PDF file.

Tips for Getting Proof of Payment on the Capitec App

  1. Make sure that you have the correct email address entered when you send a proof of payment notification.
  2. If you do not receive the proof of payment in your email inbox, check your spam folder.
  3. You can also download a copy of your transaction history from the Capitec app. This will include all of your payments, including those for which you have not received a proof of payment.

FAQs 

How do I get proof of payment for a transaction that I made a few days ago?

You can get proof of payment for any transaction that you made in the past 90 days. To do this, open the Capitec app and sign in to your account. Then, tap on the “Transactions” tab and select the payment that you want to get proof of. Tap on the “More” button (three dots) in the top right corner and select “Download Payment Notification”. The proof of payment will be downloaded to your device as a PDF file.

I don’t have the Capitec app. Can I still get proof of payment?

Yes, you can still get proof of payment even if you don’t have the Capitec app. You can do this by logging into your Capitec online banking account. Once you are logged in, select the “Transactions” tab and select the payment that you want to get proof of. Click on the “Download Payment Notification” button. The proof of payment will be downloaded to your computer as a PDF file.

I need proof of payment urgently. Can I get it over the phone?

Yes, you can get proof of payment over the phone. Call Capitec Bank customer service on 0860 102 043 and provide the details of the payment that you need proof of. Capitec Bank will send the proof of payment to your email address.

I don’t have access to my email address. Can I still get proof of payment?

Yes, you can still get proof of payment even if you don’t have access to your email address. You can collect proof of payment from any Capitec Bank branch. To do this, bring your Capitec card and proof of identity to the branch.

I made a payment to the wrong person. Can I get a refund?

If you made a payment to the wrong person, you can request a refund from Capitec Bank. To do this, contact Capitec Bank customer service and provide the details of the payment that you made. Capitec Bank will investigate the matter and will refund your money if the payment was made in error.

How long does it take to get proof of payment?

Once you have requested proof of payment, Capitec Bank will send it to your email address within 24 hours. If you have not received the proof of payment within 24 hours, contact Capitec Bank customer service.

What if I don’t receive proof of payment?

If you do not receive proof of payment, contact Capitec Bank customer service. Capitec Bank will investigate the matter and will send you the proof of payment as soon as possible.

What is the difference between proof of payment and a transaction receipt?

Proof of payment is a document that shows that you have made a payment to a particular recipient. A transaction receipt is a document that shows the details of a particular transaction, such as the date, time, amount, and recipient.

How do I know if the proof of payment is legitimate?

The proof of payment that you receive from Capitec Bank will be a secure PDF file. The file will be digitally signed by Capitec Bank, which means that it is tamper-proof.

Conclusion 

Getting proof of payment on the Capitec app is a quick and easy process.

The Capitec app will send a proof of payment to your email address within 24 hours. You can also download the proof of payment from the Capitec app. The proof of payment will be downloaded to your device as a PDF file.