How to Check Balance on Capitec

Capitec Bank offers a variety of ways to check your balance, so you can choose the method that is most convenient for you.

Ways to Check your Capitec Balance

USSD banking

Dial *120*3279# on your cellphone. Select the **Bal Enquiry** option (option 2). Choose the account that you wish to check the balance for. Confirm by entering your mobile PIN. Your balance will now appear on the screen.

Online banking

Open the website, https://www.capitecbank.co.za/personal/transact/online-banking/. Log in to your Capitec online banking account. Click on the **Accounts** tab. Your account balances will be displayed on the screen.

Capitec app

Download the Capitec app on your smartphone. Sign in to the app using your cellphone number and PIN. Your account balances will be displayed on the home screen of the app.

WhatsApp

Chat to Capitec on WhatsApp by sending “Hello” to 067 418 9565. You can then ask to check your balance.

By visiting a branch

Visit your nearest Capitec branch and speak to a teller.

Tips for Checking your Capitec Balance

If you are checking your balance using USSD banking, make sure that you have entered your mobile PIN correctly. If you enter the PIN incorrectly three times, your account will be blocked.

If you are checking your balance using online banking, make sure that you are using the latest version of the website or app.

If you are checking your balance using the Capitec app, make sure that you have enabled push notifications. This will allow you to receive alerts when your balance changes.

FAQs

How can I check my Capitec balance?

You can check your Capitec balance in a few ways:

How much does it cost to check my Capitec balance?

Checking your balance using USSD banking is free. Checking your balance using online banking or the Capitec app is also free. However, you may incur data charges if you are not using a Wi-Fi connection.

What if I forget my mobile PIN?

If you forget your mobile PIN, you can reset it by visiting a Capitec branch. You will need to provide your ID number and proof of address.

What if I do not have a smartphone?

You can still check your Capitec balance by dialing *120*3279#. This is a free service that is available to all Capitec customers.

How often can I check my balance?

You can check your balance as often as you like. There is no limit on the number of times you can check your balance in a day.

What if I see an incorrect balance?

If you see an incorrect balance, you should contact Capitec immediately. They will be able to investigate the matter and correct the balance.

How can I protect my Capitec balance?

There are a few things you can do to protect your Capitec balance:

Keep your PIN safe and do not share it with anyone.
Be careful when using public Wi-Fi.
Keep your software up to date.
Be wary of phishing emails and text messages.

What if my Capitec card is lost or stolen?

If your Capitec card is lost or stolen, you should report it immediately to Capitec. They will block the card and issue you with a new one.

What if I need help checking my balance?

If you need help checking your balance, you can contact Capitec customer care on 0860 10 20 43.

What are the opening hours of Capitec branches?

Capitec branches are open from 8am to 5pm, Monday to Friday. They are also open from 9am to 1pm on Saturdays.

Conclusion

There are many ways to check your Capitec balance. The most convenient method for you will depend on your personal preferences and circumstances.

If you do not have a smartphone or do not have airtime, you can still check your balance by dialing *120*3279#. This is a free service that is available to all Capitec customers.

If you have a smartphone, you can check your balance using the Capitec app. This is a convenient way to check your balance, as you can do it from anywhere.

Table of Contents