SASSA stands for the South African Social Security Agency. It is a government agency responsible for administering social assistance grants to eligible individuals and families in South Africa.
The grants are designed to provide financial support to those who are in need, such as the elderly, people with disabilities, and children from low-income households.
If you have applied for SRD benefits, you can check the status of your application online, via WhatsApp or by calling the SASSA Helpline.
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How to Check SASSA Status Online
- Visit SASSA website
Start by opening a web browser on your computer or smartphone. In the address bar, enter the official SASSA website URL :https://srd.sassa.gov.za/sc19/status.
This link will take you to a dedicated page where you can check your SASSA status.
- Enter your information
On the Check SASSA Status page, you will be prompted to enter two key pieces of information: your ID number and the phone number you used during the sponsorship application process. These details are essential to ensure that the system accurately retrieves your application details and provides you with the most up-to-date status information.
- Verify and submit
Once you’ve entered the ID number and associated phone number, double-check to make sure the information you’ve provided is correct. Ensuring that your information is correct is essential for the system to retrieve the correct state updates for your application. After verifying your information, click the “Submit” button.
- Waiting for status update
By clicking “Submit”, the SASSA system will process the information you provide and retrieve the corresponding status update for your application. This update may indicate whether your request has been approved, is pending review or other relevant status information is available. The status update will appear on the screen.
Importantly, the online status verification system provides an easy and efficient way to access your SASSA status without calling or meeting in person. This method is especially beneficial for those who like to interact digitally and want to receive timely updates at their convenience.
How to Check Sassa Status via WhatsApp
- Open WhatsApp
Start by launching the WhatsApp app on your smartphone. WhatsApp, with its wide usage and user-friendly interface, makes it an ideal platform to interact with SASSA to receive real-time status updates on your app.
- Send a message to SASSA
In your WhatsApp chat interface, start a new chat with the SASSA WhatsApp number: (+27)082 046 8553. This dedicated number allows you to communicate directly with SASSA through the convenience of WhatsApp.
- Check start status*
Type “Sassa” in your message to the SASSA WhatsApp number. This keyword serves as the initial trigger to initiate the health check. Upon receipt of this keyword, SASSA’s automated system will guide you through the necessary steps to retrieve the status of your request.
- Provide required information
Once you have submitted “Sassa”, you will likely receive an automatic response asking you to continue. Reply with “Status” to indicate that you want to check the status of your application. This simple command communicates your intent to the SASSA system, which then guides you further.
- Verify reference number
If you have a reference number associated with your request, answer “Yes” when prompted. You will then be asked to enter your reference number. This important information allows the system to accurately retrieve your application details and provide you with the most recent status updates.
- Reference number not verified
If you do not have a reference number or have not received a reference number, simply answer “No”. This option is suitable for people who may not have a reference number available but still want to verify their SASSA status.
How to Check Sassa Status by Calling the SASSA Helpline
- Dial the SASSA helpline
Get started by picking up your phone and dialing SASSA support: 0800 601 011. This toll-free helpline is designed to assist you with various aspects of your SASSA application, including checking your status.
- Coordinate with customer service representatives
Once you’ve signed in to the helpline, you’ll be greeted by a customer service representative. Politely inform them that you want to check the status of your SASSA application. A representative is trained to assist you in this matter and will guide you through the necessary steps.
- Provide required information
A customer service representative may ask you for specific information to access your request details. Give them your ID number and the phone number you used during the sponsorship application process. These details are essential for the agent to correctly locate your application in the system.
- Waiting for status update
After providing the requested information, a customer service representative will access the system and retrieve the latest status information for your SASSA application. They will then give you this information over the phone.
Checking the SASSA status will let you know if your application has been approved or denied. If your application has been approved, the status check will also let you know when you can receive your first payment.
Additional Tips for Verifying your SASSA Status
- Make sure you enter the correct ID number and phone number.
- If you check your status online, make sure you are using a supported web browser.
- If you check your status through WhatsApp, make sure you send the message to the correct number.
- If you call the SASSA Helpline, be sure to call during business hours.
How long does it take for me to get SASSA status?
SASSA status check processing times may vary. It may take a few minutes to several hours to receive your status. If it’s been more than a few hours and you haven’t received your status, you can try again later.
What does my SASSA status pending mean?
Your SASSA status is pending if your application is still being processed. This could be because SASSA is still verifying your information or waiting for more information from you. If your status is pending, you will not be able to receive any payments until your application is approved.
What does it mean if my SASSA status is declined?
Your SASSA status is denied if your application has been declined. This could be because you don’t meet the eligibility criteria or there’s a problem with your application. If your status is declined, you will not be able to receive any payments.
What does it mean if my SASSA status is approved?
Your SASSA status is approved if your application has been accepted. This means you are eligible to receive payments. You will be able to see when your first payment is due in your SASSA status.
How do I appeal a rejected SASSA status?
If your SASSA status is denied, you have the right to appeal the decision. You can do this by contacting SASSA and requesting a call. You will need to provide SASSA with reasons why you believe your application will be approved.
How do I change my SASSA status?
If your SASSA status changes, such as if you move or change your phone number, you’ll need to update your information with SASSA. You can do this by contacting SASSA and giving them your new information.
Staying informed of your SASSA status is an important step in ensuring you receive the social assistance benefits you are entitled to. With multiple methods available to verify your status, you have the flexibility to choose the method that works best for you. Whether you choose convenient online verification or SASSA Contact Center’s personal support, each method is designed to give you peace of mind and timely updates.